Frequently asked questions
Everything you're wondering, answered.
Pricing, timelines, care plans, ownership — the honest answers up front. Still have a question? I'm one call away.
Getting started
How does the process work, from first contact to launch?
It starts with a free, no-obligation discovery call to understand your goals and scope. Then you select your plan and pay. I then design your site for your approval before any building begins. Once you're happy with the design, I build it, we do a final review together, and go live — after which your care plan quietly keeps everything healthy. Five simple stages: Discover, Design, Build, Launch, Care.
How long does it take?
It depends on the size of the build and how quickly your content comes together. A one-page Starter can go live in a week or two; larger multi-page and Signature builds take a few weeks. We'll set a realistic timeline together on your discovery call.
What do I need to provide?
Mainly your content — text, images, your logo, and any brand materials you have. Don't have polished copy or a logo yet? No problem: copywriting & content polish and logo / brand-mark work are available as add-ons, so we can handle those for you.
Do you work with clients remotely?
Yes — I work with clients anywhere. The whole process — discovery, design reviews, approvals, and launch — is handled easily over call, email, and screen-share.
What I build
Can you build an online store or e-commerce site?
Yes. If you need to sell products or take payments online, we'll scope exactly what you need on the discovery call and build it into your site.
I already have a website — can you redesign or move it?
Absolutely. Redesigns and migrations are a core part of what I do. We'll keep what's working, rebuild the rest, and hand you a faster, better-looking, better-cared-for site.
Can you write my content or design a logo?
Yes — copywriting & content polish and a logo / brand mark are available as add-ons, so you don't need everything finished before we begin.
Will my site work well on phones?
Every site I build is fully responsive and tested from phone to desktop. That's included in every tier — never an added cost.
Pricing & payment
How much does a website cost?
All pricing is published in full on the Services page: Starter Portfolio from $2,400, Standard Site from $3,500, Premium Custom from $6,000, and Signature + CMS at $8,500 — each including your first 3 months of hosting & care. Larger, bespoke projects start around $15,000 and are scoped on a call. Your exact quote is confirmed after a short discovery call, and anything extra is always quoted in advance.
Why is care billed monthly after the included months?
A live website isn't a finish-and-forget brochure — it's working infrastructure that needs hosting, security patching, backups, and a watchful eye to stay online and safe. Your first 3 months are included with every build; after that, care continues month-to-month at the level you chose, covering all of the above plus an allowance of small changes. Your rate is locked in at signup, and you can change or cancel anytime.
How do I pay?
Three ways, chosen at checkout: pay in full (with a 2% courtesy discount), split into three equal monthly payments charged automatically (no fees or interest), or reserve your build slot with a 40% deposit and pay the balance when your site launches. All payments run through Stripe's secure checkout.
What's your refund policy?
Builds come with a 48-hour refund window. Care-plan subscriptions are non-refundable, but you can stop them at any time — there's no long-term contract.
How many revisions do I get?
Each build includes a set number of revision rounds, scaled to the tier you choose — larger builds include more. We confirm the exact number in your proposal, and you'll always approve the design direction before I build it.
Care plans & ownership
What does the care plan actually include?
Managed hosting & SSL, daily backups, uptime monitoring, security patching, and a set allowance of small updates each month. Higher tiers add CMS health & updates, faster turnaround, content and image updates, and a larger update allowance. Plans are $99 (Essential), $149 (Growth), and $349 (Pro) per month.
Can I cancel the care plan, and is my rate locked in?
Yes, you can cancel anytime — no long-term contract. And your rate is locked in for as long as you keep your plan active, so a future price increase never affects you.
If I cancel, what happens to my website?
Because hosting is part of the plan, a lapsed site enters a frozen state for one month. After that, it's removed from my servers. At any point I can send you a full zip of your site and its database for a nominal fee, so you always have everything you need to host it elsewhere.
Do I own my website?
Yes — the design and content are yours. Because hosting and upkeep are bundled into the care plan, the live, running site lives on my managed hosting; if you ever move on, I provide a complete export of your site and database for a nominal fee. Nothing is held hostage.
Your website
Can I update the site myself?
Yes, with the Signature + CMS tier (or the Self-Update CMS add-on) you get a private admin panel to add, edit, and reorder content and images yourself — no developer needed. On other tiers, small updates are handled for you through your care plan.
Will my site show up on Google?
Every build includes sensible on-page SEO setup so search engines can find and understand your site, and Extended SEO Setup is available as an add-on for a bigger push. No honest designer can promise a #1 ranking, but you'll have the right foundation.
Do you handle my domain name?
I will assist you in purchasing a domain name or help transfer or connect one you already own. After the initial purchase or transfer to Namecheap, I will be happy to manage it for you, and I can guide you step-by-step through that process.
You're a one-person studio — what if you're unavailable?
You work directly with me, so there are no handoffs or account-manager runarounds. Your site is backed up daily, and because you own your content and can request a full export at any time, you're never dependent on a single point of failure.
Didn't find your answer?
Ask me directly — no pressure.
A short discovery call is the best way to get a straight answer and see if we're a fit.